Policy: Quality of Staff
The entire management and staff are fully committed to the implementation and maintenance of Quality Management Manual described herein to assure all internal and external customers that the best services will be provided.
Policy: Quality of Service Delivery
“To assist customers in achieving excellence in business systems through management systems certification. We ensure competency and instil impartiality in the services we render to our customers.”
It is paramount to maintain impartiality in the course of certification to ensure our services rendered do not undermine our values and integrity within the organization and industries. We define strategies and design appropriate programs and procedures to achieve our policy and to ensure impartiality. We are committed to delivering impartial third-party audits to our clients based on ISO 17021:2015 requirements. We provide our staff with a working environment in which professionalism, appropriate knowledge and skills can flourish. We make cost effective use of the resources entrusted to us so as to ensure our certified companies will benefit from the management system certification.
All information in relation to activities of certified companies shall remain confidential at all times except for information that is made publicly accessible by the client. All staff shall not reveal information and knowledge gained from any company without the written consent of the companies.
However, if required by law, Certac will release confidential information to relevant authorities but will notify the client of the information provided unless prohibited by the law.